Do you have a question about the FiberCity® Network?

FAQ

What isThe Plan?

SiFi Networks has been granted access to Salem’s right of ways to build a state-of-the-art community wide, fiber optic network, known as the Salem FiberCity®.

GigabitNow has been selected as your internet service provider! You can pre-register with GigabitNow or for updates on the project  register your interest .

The network will be privately funded, built and operated by SiFi Networks and is open access to enable numerous internet service providers to deliver gigabit internet services to residents and businesses throughout the city.

How is theNetwork Built?

The network is built using microtrenching technology. The microtrenching machine is specifically designed to cut a 1.25 inch wide by 12 inch deep trench where fiber can be laid. The machine cleans the debris as it cuts so no dust is created, and the machine operates at a low 85 decibels. After the trench is cut, the fiber cables are laid and the trench is reinstated.

FrequentlyAsked Questions

  • Who is SiFi Networks?

    SiFi Networks is an international network developer, who funds, builds and operates community wide state of the art fiber networks enabling Internet Service Providers to deliver next generation applications including superfast internet, video and phone.

  • Is SiFi Networks the Internet Service Provider?

    No, SiFi Networks is not the Internet Service Provider. GigabitNow is the internet service provider for Salem FiberCity®. You can pre-register for service now at gigabitnowsalem.com

  • Who are the Internet Service Providers?

    GigabitNow is the internet service provider for Salem FiberCity®. You can pre-register for service now at gigabitnowsalem.com. GigabitNow will offer excellent customer service levels, competitive prices and a wide selection of product offerings.

  • What services will they be offering?

    They will be offering a range of different services from 100MB to 10G. You will be able to choose from internet only to triple play (internet, video and phone).

  • Can I pre-subscribe now?

    Yes you can pre-register for service now at gigabitnowsalem.com.

  • Are tax payer's dollars paying for this?

    No. This is a privately funded project with no tax payer’s dollars used.

  • How much will the internet cost?

    SiFi Networks doesn’t control pricing but the Internet Service Providers will be competitively priced and provide more choice to Salem.

  • Will fiber be available to every neighborhood in Salem?

    Once the network is complete fiber will be available to every neighborhood in Salem, helping to close the digital divide. If you live in a private development your housing association or landlord may need to provide us with additional permissions before we can bring services in.

  • What is a Fiber optic network?

    Fiber optic networks enable superfast internet, television and phone services to their subscribers upto 50 times faster than the average household in the USA. They also enable numerous next generation services as well as Smart City infrastructure like smart healthcare and education, traffic lights, parking, waste water and many other features which are beneficial to a municipality.

  • Can more than one Internet Service Provider utilize the network?

    Yes. SiFi Networks prefers to have more than one Internet Service Provider on the network as this means more choice for residents and businesses.