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East Hartford FiberCity®, CTFrequently Asked Questions

  • Who is SiFi Networks?

    SiFi Networks is an international network developer, who funds, builds and operates community wide state of the art fiber networks enabling Internet Service Providers to deliver next generation applications including superfast internet, video and phone.

  • Is SiFi Networks the Internet Service Provider?

    No, SiFi Networks is not the Internet Service Provider we partner with exceptional Internet Service Providers who have excellent customer service and competitive pricing.

  • Who is the Internet Service Provider?

    Flume Internet is your internet service provider. Flume will offer excellent customer service levels, competitive prices and a wide selection of product offerings. Find out more about Flume here www.flumeinternet.com/east-hartford

  • What services will they be offering?

    They will be offering a range of different services from 100MB to 10G. You will be able to choose from internet only to triple play (internet, video and Phone).

  • Can I pre-subscribe now?

    You can pre-subscribe to service now with Flume Internet at www.flumeinternet.com 

  • How is the project being built?

    Using a technology called microtrenching. This is a really fast and efficient way of installing fiber with little disruption.

  • Can you fix my driveway cracks?

    Unfortunately, we are unable to offer this service as it is not a city restoration project.

  • Do I need a new TV and Computer to receive service?

    No you can continue to use your existing TV and computer.

  • Can I still park in the street during construction?

    Yes, as long as the area isn’t coned off with orange cones. If it is then there is still an activity that needs to be completed.

  • Are Tax payer dollars paying for this?

    No. This is a privately funded project with no tax payer’s dollars used.

  • Who do I call if I want to sign up for service?

    You can get in touch directly with your Internet Service Provider Flume www.flumeinternet.com

  • Are you building on my property?

    No we will not be building on your property.

  • Will I receive the same TV channels as before?

    You can find out what packages are available with your internet service provider Flume Internet www.flumeinternet.com

  • How long will the construction last on my street?

    The construction is fast and your property will be passed within a matter of minutes not hours or days.

  • How much will the internet cost?

    SiFi Networks doesn’t control pricing but the Internet Service Provider Flume Internet will be competitively priced and provide more choice to East Hartford.

  • Will fiber be available to every neighborhood in East Hartford?

    Once the network is complete fiber will be available to every neighborhood in East Hartford, closing the digital divide. If you live in a private development your housing association or landlord may need to provide us with additional permissions before we can bring services in.

  • I am a tenant, how do I get fiber?

    If you are a tenant it is important that you notify your landlord/property manager to let them know you want fiber. Get your neighbors involved too and create demand!

    We will need to speak to the landlord/property manager to get their permission to bring fiber to your building  Visit our tenant page for more information.

  • What happens once I have pre-subscribed?

    Your Internet Service Provider will inform you as soon as service is available and an install team will contact you to find out a suitable time to install the equipment.

  • Do I need to be at home during the installation of the equipment? If so how long will it take?

    Yes there must be someone over the age of 18 at home at the time of installation. Install teams will call you to schedule a time that is convenient for you to come and install your equipment. Installation takes approximately between 90 minutes to 2 hours.

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