We are looking for an individual with the below criteria to join our dedicated team, to become our Senior Customer Success Manager.

• Understand customer’s business issues, desired business outcomes and recommend solutions;
• Project Management: Manage projects to a successful outcome and ensure appropriate communications with all relevant stakeholders takes place;
• Deliver a proactive customer contact strategy to achieve merchant goals, customer satisfaction, and revenue growth;
• Adoption: help customers evangelize and roll out FiberCity® model as the preferred strategy for growth
• Partner with sales for pre-sales questions and demos; share customer stories
• Bachelor’s Degree;
• Identify risk, up sell opportunities and work with internal and external stakeholders to present solutions;
• Ability to prioritize, multi-task, and perform effectively under pressure;
• Exceptional organizational, presentation, and communication skills, both verbal and written;
• Garner support and drive deliverables from third party partners to assist in improved customer experience
• Help guide the client by sharing insights, best practices and ensure a high level of client satisfaction;
• Be a thought leader by sharing merchant and vertical insights to drive program and product innovation, ultimately with the goal of driving growth;
• Primary day-to-day contact and strategic partner for key customers

Requirements:

• Ability to travel up to 10% of the time
• 5+ years in a customer-facing Account Management position;
• Experience managing, consulting and negotiating with Enterprise customers;
• Experience within the Salesforce, Telecoms, and/or tech industries strongly preferred;
• Proficiency in, JIRA a strong plus;
• A bias-towards-action, with a willingness to “roll up your sleeves” to get the job done;
• Strategic thinker who can take both short and long-term business objectives and execute on a tight tactical plan to achieve;
• Technically minded but solutions oriented;
• Confident and convincing individual with experience in working with senior to C-level executives;
• Strong technical skills or ability to quickly learn technical concepts;
• The ability to thrive in a variable and demanding environment;
• A passion for helping brands and retailers to improve customer experience;
• Proactive, energetic attitude and desire to work in a results-oriented and deadline-driven environment;